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Delivery and Payment

Shipping

How do I track my order?

Upon completion of your order online you will receive a confirmation number, once that order is shipped out you will receive an additional e-mail from us stating your tracking number. If you have any further questions please call Customer Service at 626-962-1888.

How long does it take to ship my order out?

PartyOlala takes every pre-caution to complete normal orders within 72 business hours.

Personalization and Assembled orders will be completed within 5 business days. We personalize and assemble every order by hand. We ask for 5 business days to ensure the highest quality possible. Assembled and Personalized orders can be rushed ordered.

Can my order be rushed?

Yes; If you need your order rushed (shipped within 24 hours) then you will be assessed a nominal fee. Only assembled and/or personalized orders can be rushed. Fees are as follows:

<$100 (MSRP)                   will be accessed a $25.00 nominal fee

$101 - $200 (MSRP)         will be accessed a $35.00 nominal fee

+$200  (MSRP)                   will be accessed a $45.00 nominal fee

Please contact customer service via e-mail or phone for more information about our shipping polices and rush orders. Include your order number, full name and contact information (i.e. phone, email, address).

 

International Shipping

Do you ship internationally?

Yes; PartyOlala welcomes international orders. International orders cannot be placed online. In order to place international orders please call our local number +1-626-667-2242. Our customer care representatives are available to assist you Monday - Friday (8:00 am - 5:00 pm PST).

Where do you ship internationally?

PartyOlala ships just about anywhere worldwide. If you have a question about a specific country please contact customer service.

Are there additional days I that need to be add for international orders?

Yes; International shipments may require up to 5 additional business days on top of noted processing times.

What is the shipping cost for my order?


We offer some of the lowest international shipping rates online. Your cost depends on the weight of the package and its destination. To view available shipping methods to your location and calculate shipping costs, please send an email to info@PartyOlala.com. In the subject line please put “Shipping Quotes”. Make sure to include the product you want to order, the full shipping address and telephone number

What is your policy regarding duties, taxes and brokerage fees?

For orders shipped to destinations outside of the United States, PartyOlala is not responsible for any duties, taxes and brokerage fees associated with the shipment, these costs are the sole responsibility of the customer.

Furthermore, PartyOlala is not knowledgeable about country-specific import regulations and will not be responsible for fees/damages associated with noncompliance. We strongly encourage you to research all country-specific facts, information and regulations prior to placing an order.

 

Return & Exchange Policies

Can I change or cancel an order once it has been placed?

If for any reason you must cancel or change your order please contact us as soon as possible. Many times we process orders within 72 business hours and it may not be possible to cancel or change your order, however, we will make every possible effort to accommodate your request. If the order has already been shipped and you still would like to cancel or change your order, you will have to return the item to us following our return policy and procedure. Please contact us via e-mail or phone in all cases.

How do I return an item?


At PartyOlala, we take pride in the quality of our work and our products. We highly regard our customer's satisfaction and our returns are a simple process. If for any reason you are not satisfied with our products please call us within 3business days of receiving your original purchase to be issued a return authorization. Return the item to us within 15 days for a refund, replacement or exchange less shipping charges. Please note that personalized and custom designed products are non-returnable and non-refundable.


Authorized returns are only accepted unused and in the original packaging the items came in. We cannot accept partial returns. Returned merchandise will only be accepted within 15 days from when the return authorization was given. A 25% restocking fee will be subjected to returns received after the 15 days of the requested return authorization and to items without a requested return.


Please be advised that shipping charges, special orders, personalized items, and perishable products (almonds, etc.) are non-returnable. For all credit card purchases a credit will be issued to the original credit card that was used for the value of the merchandise less original shipping charges. We WILL NOT give cash refunds, no exceptions will be given. The original freight charges and the return freight charges are the responsibility of the customer. Use a creditable shipping service such as UPS or FedEx to safeguard your returns and so that the return can be tracked and delivery can be confirmed. Unfortunately, we cannot issue refunds for damaged, lost in shipping or used items. We recommend that the customer also insure the returns against damage or lost shipping items.


Custom and personalized orders are non-returnable and non-refundable.


**Please inspect all merchandise upon receipt!!! If an order needs to be returned due to damage in shipping or an error made on our part, we need to be contacted within 3 business days of receipt of the merchandise to issue a return authorization so that we can immediately file a damage claim with the shipper and so we can offer an exchange for the correct product or a full refund.


Damages/Shortages- All claims for shortages or damaged items must be made within 3 days of receipt of goods. While we will be happy to cover replacement of the item(s) via the same shipping method as the original order, we will not be responsible for covering expedited shipping costs for the replacements of your original order.


How do I exchange an item?


Please contact us via e-mail for questions regarding exchanges or to receive an authorization for a return or exchange. An additional shipping fee will apply for all exchanges plus any restocking fees for the returned products if applicable. Absolutely no refunds or exchanges will be given after 15 days of receipt of goods. No exceptions given.


I have sent in a return but have not received a credit yet, why?


Returns are processed within 10-15 days from when we receive your authorized return and should then be posted to your account according to your institutions policies. If you have any further questions regarding your return, please contact us via e-mail.


Out of Stock Items


If an item is listed as being backordered or out of stock, you can still pre-order it online to reserve your item. We recommend pre-orders be placed as soon as possible, they are filled on a first come first serve basis. Place an order for the item as you normally would, we will ship the item to you as soon as we have it in stock. We will be contacted if your item is on backorder. We will also try and contact you if there is any other delay due to any unforeseen circumstances. Under any circumstances we will not be responsible for paying expedited shipping costs for a product that is or goes onto backorder after order receipt.

 

General F.A.Q.

Is it safe to use my credit card online?

PartyOlala.com takes every precaution to protect its customers' information. All submitted and sensitive information submitted to our website is protected both online and offline the information is encrypted and is protected with the best security encryption software currently available in the industry. Please contact us via e-mail if you have any questions or concerns about www.PartyOlala.com security practices.

What credit cards do you accept?

We accept MasterCard, Visa, Discover, and American Express. We also accept PayPal.


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©ORBITEL INTERNATIONAL LLC dba PartyOlala 2014. All Rights Reserved. 
13177 Ramona Blvd. Unit I, Irwindale, CA 91706 USA
TEL: (626) 962-1888
US Patent App. No. 12/150.711